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Customer Care

After-Sales Services

AWL's fully-equipped workshop in Nakuru handles everything from major mechanical repairs and accident damage to body fabrication, spray painting, and electrical diagnostics — for all makes and models.

What We Offer

Expert Workshop Services
for All Makes & Models

From major mechanical overhauls to precision body fabrication — AWL's 25+ bay workshop is equipped for trucks, pickups, buses, tractors and passenger vehicles.

AWL mechanical engine repairs Nakuru

Mechanical Repairs

We carry out major and minor mechanical repairs on all cars and trucks. Our experienced technicians prioritise reducing your vehicle's downtime so your business keeps moving.

Book a repair
AWL accident repair workshop

Accident Repairs

Accident repair involves restoring vehicles damaged in collisions back to their pre-accident condition. AWL is an authorised repair garage for Britam Insurance, and an approved workshop for GA, Geminia, ICEA LION and Madison Insurance.

Get a quote
AWL windscreen replacement service

Windscreen Replacement

Whether it's small chips or a full crack, we fix windscreen damage back to its initial state and ensure every repair is structurally sound and optically clear.

Book replacement
AWL truck body fabrication and custom builds

Truck Body Fabrication & Repairs

We carry out major and minor fabrication on all pickups and trucks. We build new bodies and customise bodies to your exact business requirements — bending, cutting, and shaping in-house.

Get a custom quote
AWL spray painting and panel beating

Spray Paint & Panel Beating

Our experienced technicians restore damaged car body panels to their original condition. Our state-of-the-art paint booth (3-hour drying) ensures a flawless finish using only the highest quality paints.

Book paint job
AWL diesel and petrol engine specialists

Diesel & Petrol Specialists

Through years of expertise and training, our diesel and petrol mechanics keep your engine in optimum running condition. We carry out repairs and maintenance on all makes and models — not just our brands.

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AWL vehicle electrical diagnosis and repair

Electrical Diagnosis & Repair

We use modern diagnostic tools to quickly and accurately identify electrical faults — faulty wiring, malfunctioning sensors, ECU issues. We pinpoint the root cause and provide a comprehensive repair solution.

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AWL vehicle service and fleet maintenance

Vehicle Service & Fleet Maintenance

Our pick-up and delivery service frees you up to focus on your business. On completion, all vehicles are valeted and sanitised in our fully equipped wash bay. No matter the size of your fleet, we keep it running.

Book fleet service

Authorised Repairer

AWL is an Authorised Repair Garage for Britam Insurance

We work directly with Britam Insurance and other leading Kenyan insurers to process accident repair claims — meaning less paperwork for you and faster turnaround on your vehicle. Our workshop team handles the damage assessment, insurer liaison, and repair sign-off from start to finish.

Making an insurance claim? Contact AWL directly and we'll walk you through the process.

Submit a claim enquiry
GA Insurance
Approved workshop
Geminia Insurance
Approved workshop
ICEA LION
Approved workshop
Madison Insurance
Approved workshop

Why Choose AWL

What Sets Our Workshop Apart

Servicing and repairs to all makes of vehicles are done with high-quality workmanship to ensure long-lasting, hassle-free driving and safety on our roads.

Attention to Detail

Engines and vehicles consist of parts that fit together precisely. To avoid damaging the integrity of each system, our technicians keep a close eye on every detail.

Workmanship Warranty

We offer a warranty on all repaired or replaced parts. If we disassemble a vehicle, we handle the reassembly with the same care. Terms and conditions apply.

Ongoing Communication

Time is money. We maintain constant communication throughout every repair so you always know exactly how far along your vehicle is — without having to ask.

Genuine Parts & Competitive Pricing

Genuine OEM parts for FUSO, Mitsubishi, Mahindra and Ashok Leyland at competitive prices. We also offer quality ex-Japan and aftermarket parts — quality without compromise.

25
Active workshop bays — mechanical & accident repairs
35
Secure vehicle storage slots on-site
3h
Paint booth drying — passenger & heavy trucks
OEM
Genuine parts stocked for FUSO, Zetor, Mitsubishi, Mahindra & Ashok Leyland

How It Works

Booking a Service in 4 Steps

Getting your vehicle serviced at AWL is straightforward. Here's what to expect.

1

Contact Us

Call, WhatsApp, or fill in our enquiry form. Tell us your vehicle type and the service you need.

2

Schedule an Appointment

We'll confirm a date and time that works for you at our Nakuru or Eldoret workshop.

3

Vehicle Assessment

Our technicians carry out a full diagnostic and share a clear service report before any work begins.

4

Ready to Roll

Your vehicle is returned fully serviced, with a complete record of all work done and parts replaced.

Frequently Asked Questions

Common questions about AWL's workshop, insurance repairs, and fleet services.

Is AWL an authorised repair garage for Britam Insurance in Kenya?

Yes. AWL is an authorised repair garage for Britam Insurance. You can submit your Britam accident repair claim directly to AWL, and our team works with Britam directly to process and complete vehicle repairs — reducing hassle and turnaround time for policyholders.

Which insurance companies does AWL work with in Kenya?

AWL is an approved repair workshop for Britam Insurance, GA Insurance, Geminia Insurance, ICEA LION, and Madison Insurance. Contact us to confirm whether your insurer is on our approved repairer panel.

How do I make a vehicle insurance claim through AWL?

Call or WhatsApp AWL on +254 709 320 800 with your insurance claim reference. Bring your vehicle to our Nakuru or Eldoret workshop. Our team will carry out the assessment, submit the damage report to your insurer, and proceed with repairs once authorised.

Does AWL offer fleet maintenance contracts for companies in Kenya?

Yes. AWL offers corporate fleet maintenance programmes covering scheduled servicing, breakdown response, and fleet reporting for fleets of any size. Contact us to discuss a tailored service plan.

What vehicle makes does AWL's workshop service?

AWL services all makes and models — not only our own brands. The workshop handles FUSO, Mitsubishi, Ashok Leyland, Mahindra, Isuzu, Toyota, Nissan, Mercedes-Benz, and others. Our technicians are trained across diesel and petrol drivetrains for both passenger and commercial vehicles.

Ready to Book a Service?

Our after-sales team is based in Nakuru and Eldoret — call, WhatsApp, or send an enquiry and we'll get back to you promptly.

Also from AWL

Custom Truck Body Fabrication

AWL's in-house fabrication team builds custom truck bodies to your exact specification — flatbeds, cargo boxes, tippers, tankers, and livestock carriers — all fabricated at our Nakuru workshop by 8 dedicated staff.

Explore fabrication services